Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation

Schlicher K, Maier GW (2019)
Presented at the 19th EAWOP Congress, Turin, Italy.

Konferenzbeitrag | Englisch
 
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Abstract / Bemerkung
Purpose: A lack of employee readiness for change is often named responsible when technology implementation projects fail. Organizational support strategies (e.g. top management support, training, or participation) have been identified as ways to support employees during the implementation phase with the goal to rise acceptance levels. Though there already is a body of literature on organizational support strategies, there is a lack of research by which mechanisms these strategies develop their influence on the employee’s attitude to the change process and system.

Design: Via online survey 111 new system users whose workplaces have recently implemented new information technology were questioned about their experiences concerning the design of the implementation process, accessibility of organizational support (top management support, training, participation), self-determination needs fulfillment during the change process, and attitude toward the change and system.

Results: Need for autonomy proved to be the strongest mediator in mediation and structural equation analysis between organizational support strategies and attitude to change and system.

Limitations: The evaluation of further possible mediators is needed to fully understand how information technology implementation projects should be designed to create a smooth transition to the new system.

Implications: For practitioners, the results deliver important insights into the design of a implementation project as the need for autonomy can be addressed in a multitude of organizational actions, e.g. free exploration time with the system, employee participation in the design of the system‘s interface or implementation timeline.
Stichworte
Organizational Change; Technology implementation; Organizational Support; Need-Satisfaction; Attitude to Change
Erscheinungsjahr
2019
Konferenz
19th EAWOP Congress
Konferenzort
Turin, Italy
Konferenzdatum
2019-05-29 – 2019-06-01
Page URI
https://pub.uni-bielefeld.de/record/2939686

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Schlicher K, Maier GW. Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation . Presented at the 19th EAWOP Congress, Turin, Italy.
Schlicher, K., & Maier, G. W. (2019). Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation . Presented at the 19th EAWOP Congress, Turin, Italy.
Schlicher, K., and Maier, G. W. (2019).“Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation ”. Presented at the 19th EAWOP Congress, Turin, Italy.
Schlicher, K., & Maier, G.W., 2019. Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation . Presented at the 19th EAWOP Congress, Turin, Italy.
K. Schlicher and G.W. Maier, “Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation ”, Presented at the 19th EAWOP Congress, Turin, Italy, 2019.
Schlicher, K., Maier, G.W.: Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation . Presented at the 19th EAWOP Congress, Turin, Italy (2019).
Schlicher, Katharina, and Maier, Günter W. “Need-Satisfaction is the key: how organizational support influences positive change attitude during information technology implementation ”. Presented at the 19th EAWOP Congress, Turin, Italy, 2019.

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