PUB - Publikationen an der Universität Bielefeld

Work is not just about money, but also about sat-isfying social needs. We examine processes of social inclusion and exclusion among human employ-ees and robot employees. For our current study, wechose the restaurant industry as a contemporary usecase where humans and robots work together as wait-ers. We assume that social exclusion from either hu-man or robot colleagues will threaten peoples needs(i.e., belonging, control, meaningful existence, self-esteem) but will be interpreted differently depend-ing on the excluding agent (i.e., human colleagueor robot colleague). Assuming different attributionprocesses challenges the “Computers Are Social Ac-tors” theory and could lead the rethinking human-robot interactions or even humans interacting withtechnology in general.