Human Emotions in AI Explanations
Thommes K, Lammert O, Schütze C, Richter B, Wrede B (2024)
In: Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV. Longo L, Lapuschkin S, Seifert C (Eds); Communications in Computer and Information Science, 2156. Cham: Springer Nature Switzerland: 270-293.
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Autor*in
Thommes, Kirsten;
Lammert, Olesja;
Schütze, ChristianUniBi
;
Richter, BirteUniBi
;
Wrede, BrittaUniBi ![](https://pub.uni-bielefeld.de/images/icon_orcid.png)
![](https://pub.uni-bielefeld.de/images/icon_orcid.png)
![](https://pub.uni-bielefeld.de/images/icon_orcid.png)
![](https://pub.uni-bielefeld.de/images/icon_orcid.png)
Herausgeber*in
Longo, Luca;
Lapuschkin, Sebastian;
Seifert, Christin
Einrichtung
Abstract / Bemerkung
For adapting to humans, explainable AI (XAI) quality can benefit from human expressions beyond verbal expressions. This is particularly true for emotions, as emotions affect how information is processed and subsequent decision-making. We analyze how different explanation strategies of XAI are perceived when the human interaction partner shows high arousal and/or valence. In a between-subjects experimental setting, we show that individuals with low arousal follow advice with no attempt to any explanation. On the contrary, individuals in a highly aroused state respond best to explanations with some justification (guided explanations). Concerning varying levels of valence, we find no similar pattern. Our results suggest that specific XAI strategies should be adapted not only to humans’ cognitive needs but also to humans’ information processing capacities and needs, which depend on emotional arousal.
Erscheinungsjahr
2024
Buchtitel
Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV
Serientitel
Communications in Computer and Information Science
Band
2156
Seite(n)
270-293
Konferenz
The 2nd World Conference on eXplainable Artificial Intelligence
Konferenzort
Valletta, Malta
Konferenzdatum
2024-07-17 – 2024-07-19
ISBN
978-3-031-63802-2
eISBN
978-3-031-63803-9
ISSN
1865-0929
eISSN
1865-0937
Page URI
https://pub.uni-bielefeld.de/record/2991240
Zitieren
Thommes K, Lammert O, Schütze C, Richter B, Wrede B. Human Emotions in AI Explanations. In: Longo L, Lapuschkin S, Seifert C, eds. Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV. Communications in Computer and Information Science. Vol 2156. Cham: Springer Nature Switzerland; 2024: 270-293.
Thommes, K., Lammert, O., Schütze, C., Richter, B., & Wrede, B. (2024). Human Emotions in AI Explanations. In L. Longo, S. Lapuschkin, & C. Seifert (Eds.), Communications in Computer and Information Science: Vol. 2156. Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV (pp. 270-293). Cham: Springer Nature Switzerland. https://doi.org/10.1007/978-3-031-63803-9_15
Thommes, Kirsten, Lammert, Olesja, Schütze, Christian, Richter, Birte, and Wrede, Britta. 2024. “Human Emotions in AI Explanations”. In Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV, ed. Luca Longo, Sebastian Lapuschkin, and Christin Seifert, 2156:270-293. Communications in Computer and Information Science. Cham: Springer Nature Switzerland.
Thommes, K., Lammert, O., Schütze, C., Richter, B., and Wrede, B. (2024). “Human Emotions in AI Explanations” in Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV, Longo, L., Lapuschkin, S., and Seifert, C. eds. Communications in Computer and Information Science, vol. 2156, (Cham: Springer Nature Switzerland), 270-293.
Thommes, K., et al., 2024. Human Emotions in AI Explanations. In L. Longo, S. Lapuschkin, & C. Seifert, eds. Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV. Communications in Computer and Information Science. no.2156 Cham: Springer Nature Switzerland, pp. 270-293.
K. Thommes, et al., “Human Emotions in AI Explanations”, Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV, L. Longo, S. Lapuschkin, and C. Seifert, eds., Communications in Computer and Information Science, vol. 2156, Cham: Springer Nature Switzerland, 2024, pp.270-293.
Thommes, K., Lammert, O., Schütze, C., Richter, B., Wrede, B.: Human Emotions in AI Explanations. In: Longo, L., Lapuschkin, S., and Seifert, C. (eds.) Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV. Communications in Computer and Information Science. 2156, p. 270-293. Springer Nature Switzerland, Cham (2024).
Thommes, Kirsten, Lammert, Olesja, Schütze, Christian, Richter, Birte, and Wrede, Britta. “Human Emotions in AI Explanations”. Explainable Artificial Intelligence. Second World Conference, xAI 2024, Valletta, Malta, July 17–19, 2024, Proceedings, Part IV. Ed. Luca Longo, Sebastian Lapuschkin, and Christin Seifert. Cham: Springer Nature Switzerland, 2024.Vol. 2156. Communications in Computer and Information Science. 270-293.