Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?
Arlinghaus CS, Ollermann F (2022)
In: Mensch und Computer 2022. Mühlhäuser M, Reuter C, Pfleging B, Kosch T, Matviienko A, Gerling K, Mayer S, Heuten W, Döring T, Müller F, Schmitz M (Eds); New York, NY, USA: ACM: 382-388.
Konferenzbeitrag
| Veröffentlicht | Englisch
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Autor*in
Arlinghaus, Clarissa SabrinaUniBi 
;
Ollermann, Frank
;
Ollermann, FrankHerausgeber*in
Mühlhäuser, Max;
Reuter, Christian;
Pfleging, Bastian;
Kosch, Thomas;
Matviienko, Andrii;
Gerling, Kathrin;
Mayer, Sven;
Heuten, Wilko;
Döring, Tanja;
Müller, Florian;
Schmitz, Martin
Abstract / Bemerkung
This German online study (N = 665) examines the influence of voice control usage on emotional aspects of mobile phone user experience. Frequent use of voice control is associated with both positive and, with limitations, also negative emotions towards the mobile phone. The study only partially confirms Herzberg's two-factor theory when transferred to user experience. A more frequent use of voice control primarily affects positive emotions, but the combination of both emotion types can make a difference.
Stichworte
mobile phone;
user experience;
frequency of use;
voice user interface;
emotional appraisal
Erscheinungsjahr
2022
Titel des Konferenzbandes
Mensch und Computer 2022
Seite(n)
382-388
Konferenz
MuC '22: Mensch und Computer 2022
Konferenzort
Darmstadt Germany
Konferenzdatum
2022-09-04 – 2022-09-07
ISBN
978-1-4503-9690-5
Page URI
https://pub.uni-bielefeld.de/record/2967894
Zitieren
Arlinghaus CS, Ollermann F. Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience? In: Mühlhäuser M, Reuter C, Pfleging B, et al., eds. Mensch und Computer 2022. New York, NY, USA: ACM; 2022: 382-388.
Arlinghaus, C. S., & Ollermann, F. (2022). Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience? In M. Mühlhäuser, C. Reuter, B. Pfleging, T. Kosch, A. Matviienko, K. Gerling, S. Mayer, et al. (Eds.), Mensch und Computer 2022 (pp. 382-388). New York, NY, USA: ACM. https://doi.org/10.1145/3543758.3547544
Arlinghaus, Clarissa Sabrina, and Ollermann, Frank. 2022. “Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?”. In Mensch und Computer 2022, ed. Max Mühlhäuser, Christian Reuter, Bastian Pfleging, Thomas Kosch, Andrii Matviienko, Kathrin Gerling, Sven Mayer, et al., 382-388. New York, NY, USA: ACM.
Arlinghaus, C. S., and Ollermann, F. (2022). “Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?” in Mensch und Computer 2022, Mühlhäuser, M., Reuter, C., Pfleging, B., Kosch, T., Matviienko, A., Gerling, K., Mayer, S., Heuten, W., Döring, T., Müller, F., et al. eds. (New York, NY, USA: ACM), 382-388.
Arlinghaus, C.S., & Ollermann, F., 2022. Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience? In M. Mühlhäuser, et al., eds. Mensch und Computer 2022. New York, NY, USA: ACM, pp. 382-388.
C.S. Arlinghaus and F. Ollermann, “Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?”, Mensch und Computer 2022, M. Mühlhäuser, et al., eds., New York, NY, USA: ACM, 2022, pp.382-388.
Arlinghaus, C.S., Ollermann, F.: Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience? In: Mühlhäuser, M., Reuter, C., Pfleging, B., Kosch, T., Matviienko, A., Gerling, K., Mayer, S., Heuten, W., Döring, T., Müller, F., and Schmitz, M. (eds.) Mensch und Computer 2022. p. 382-388. ACM, New York, NY, USA (2022).
Arlinghaus, Clarissa Sabrina, and Ollermann, Frank. “Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?”. Mensch und Computer 2022. Ed. Max Mühlhäuser, Christian Reuter, Bastian Pfleging, Thomas Kosch, Andrii Matviienko, Kathrin Gerling, Sven Mayer, Wilko Heuten, Tanja Döring, Florian Müller, and Martin Schmitz. New York, NY, USA: ACM, 2022. 382-388.
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