Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal
Arlinghaus CS, Ollermann F (2021)
In: Mensch und Computer 2021. Schneegass S, Pfleging B, Kern D (Eds); New York, NY, USA: ACM: 469-477.
Konferenzbeitrag
| Veröffentlicht | Englisch
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Autor*in
Arlinghaus, Clarissa SabrinaUniBi 
;
Ollermann, Frank
;
Ollermann, FrankHerausgeber*in
Schneegass, Stefan;
Pfleging, Bastian;
Kern, Dagmar
Abstract / Bemerkung
Emotional appraisal is a core aspect of user experience. This study examines whether frequency of mobile phone use can have an impact on emotional aspects of mobile phone user experience. It also comments on the role of interpersonal communication for emotional evaluation. The results of an online survey in Germany (N = 836) reveal that frequencies are related to positive and negative emotions differently. Frequent phone users experience more positive emotions than others, but the frequent use of a mobile phone does not seem to reduce negative emotions. Surprisingly, this effect does not depend on the extent of interpersonal communication. Positive emotions seem to be stronger connected to a positive user experience, whereas negative emotions probably occur due to a bad usability. This can be interpreted as an evidence for Herzberg’s two-factor theory applied to user experience.
Stichworte
mobile phone;
user experience;
frequency of use;
interpersonal communication;
emotional appraisal
Erscheinungsjahr
2021
Titel des Konferenzbandes
Mensch und Computer 2021
Seite(n)
469-477
Konferenz
MuC '21: Mensch und Computer 2021
Konferenzort
Ingolstadt Germany
Konferenzdatum
2021-09-05 – 2021-09-08
eISBN
978-1-4503-8645-6
Page URI
https://pub.uni-bielefeld.de/record/2967893
Zitieren
Arlinghaus CS, Ollermann F. Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal. In: Schneegass S, Pfleging B, Kern D, eds. Mensch und Computer 2021. New York, NY, USA: ACM; 2021: 469-477.
Arlinghaus, C. S., & Ollermann, F. (2021). Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal. In S. Schneegass, B. Pfleging, & D. Kern (Eds.), Mensch und Computer 2021 (pp. 469-477). New York, NY, USA: ACM. https://doi.org/10.1145/3473856.3474013
Arlinghaus, Clarissa Sabrina, and Ollermann, Frank. 2021. “Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal”. In Mensch und Computer 2021, ed. Stefan Schneegass, Bastian Pfleging, and Dagmar Kern, 469-477. New York, NY, USA: ACM.
Arlinghaus, C. S., and Ollermann, F. (2021). “Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal” in Mensch und Computer 2021, Schneegass, S., Pfleging, B., and Kern, D. eds. (New York, NY, USA: ACM), 469-477.
Arlinghaus, C.S., & Ollermann, F., 2021. Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal. In S. Schneegass, B. Pfleging, & D. Kern, eds. Mensch und Computer 2021. New York, NY, USA: ACM, pp. 469-477.
C.S. Arlinghaus and F. Ollermann, “Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal”, Mensch und Computer 2021, S. Schneegass, B. Pfleging, and D. Kern, eds., New York, NY, USA: ACM, 2021, pp.469-477.
Arlinghaus, C.S., Ollermann, F.: Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal. In: Schneegass, S., Pfleging, B., and Kern, D. (eds.) Mensch und Computer 2021. p. 469-477. ACM, New York, NY, USA (2021).
Arlinghaus, Clarissa Sabrina, and Ollermann, Frank. “Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal”. Mensch und Computer 2021. Ed. Stefan Schneegass, Bastian Pfleging, and Dagmar Kern. New York, NY, USA: ACM, 2021. 469-477.
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