What's to bullying a bot? Correlates between chatbot humanlikeness and abuse

Keijsers M, Bartneck C, Eyssel F (2021)
Interaction Studies 22(1): 55-80.

Zeitschriftenaufsatz | Veröffentlicht | Englisch
 
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Autor*in
Keijsers, Merel; Bartneck, Christoph; Eyssel, FriederikeUniBi
Abstract / Bemerkung
In human-chatbot interaction, users casually and regularly offend and abuse the chatbot they are interacting with. The current paper explores the relationship between chatbot humanlikeness on the one hand and sexual advances and verbal aggression by the user on the other hand. 283 conversations between the Cleverbot chatbot and its users were harvested and analysed. Our results showed higher counts of user verbal aggression and sexual comments towards Cleverbot when Cleverbot appeared more humanlike in its behaviour. Caution is warranted with the interpretation of the results however as no experimental manipulation was conducted and causality can thus not be inferred. Nonetheless, the findings are relevant for both the research on the abuse of conversational agents, and the development of efficient approaches to discourage or prevent verbal aggression by chatbot users.
Stichworte
human-chatbot interaction; verbal aggression; chatbot abuse; chatbot; humanlike-ness
Erscheinungsjahr
2021
Zeitschriftentitel
Interaction Studies
Band
22
Ausgabe
1
Seite(n)
55-80
ISSN
1572-0373
eISSN
1572-0381
Page URI
https://pub.uni-bielefeld.de/record/2958131

Zitieren

Keijsers M, Bartneck C, Eyssel F. What's to bullying a bot? Correlates between chatbot humanlikeness and abuse. Interaction Studies . 2021;22(1):55-80.
Keijsers, M., Bartneck, C., & Eyssel, F. (2021). What's to bullying a bot? Correlates between chatbot humanlikeness and abuse. Interaction Studies , 22(1), 55-80. https://doi.org/10.1075/is.20002.kei
Keijsers, M., Bartneck, C., and Eyssel, F. (2021). What's to bullying a bot? Correlates between chatbot humanlikeness and abuse. Interaction Studies 22, 55-80.
Keijsers, M., Bartneck, C., & Eyssel, F., 2021. What's to bullying a bot? Correlates between chatbot humanlikeness and abuse. Interaction Studies , 22(1), p 55-80.
M. Keijsers, C. Bartneck, and F. Eyssel, “What's to bullying a bot? Correlates between chatbot humanlikeness and abuse”, Interaction Studies , vol. 22, 2021, pp. 55-80.
Keijsers, M., Bartneck, C., Eyssel, F.: What's to bullying a bot? Correlates between chatbot humanlikeness and abuse. Interaction Studies . 22, 55-80 (2021).
Keijsers, Merel, Bartneck, Christoph, and Eyssel, Friederike. “What's to bullying a bot? Correlates between chatbot humanlikeness and abuse”. Interaction Studies 22.1 (2021): 55-80.

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