Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots

Stapels J, Eyssel F (2021)
PLOS ONE 16(1): e0244697.

Zeitschriftenaufsatz | Veröffentlicht | Englisch
 
Download
OA 622.33 KB
Abstract / Bemerkung
Ambivalence, the simultaneous experience of both positive and negative feelings about one and the same attitude object, has been investigated within psychological attitude research for decades. Ambivalence is interpreted as an attitudinal conflict with distinct affective, behavioral, and cognitive consequences. In social psychological research, it has been shown that ambivalence is sometimes confused with neutrality due to the use of measures that cannot distinguish between neutrality and ambivalence. Likewise, in social robotics research the attitudes of users are often characterized as neutral. We assume that this is due to the fact that existing research regarding attitudes towards robots lacks the opportunity to measure ambivalence. In the current experiment (N = 45), we show that a neutral and a robot stimulus were evaluated equivalently when using a bipolar item, but evaluations differed greatly regarding self-reported ambivalence and arousal. This points to attitudes towards robots being in fact highly ambivalent, although they might appear neutral depending on the measurement method. To gain valid insights into people’s attitudes towards robots, positive and negative evaluations of robots should be measured separately, providing participants with measures to express evaluative conflict instead of administering bipolar items. Acknowledging the role of ambivalence in attitude research focusing on robots has the potential to deepen our understanding of users’ attitudes and their potential evaluative conflicts, and thus improve predictions of behavior from attitudes towards robots.
Stichworte
Ambivalence; Robotics; Social Psychology; Attitudes
Erscheinungsjahr
2021
Zeitschriftentitel
PLOS ONE
Band
16
Ausgabe
1
Art.-Nr.
e0244697
eISSN
1932-6203
Finanzierungs-Informationen
Open-Access-Publikationskosten wurden durch die Deutsche Forschungsgemeinschaft und die Universität Bielefeld gefördert.
Page URI
https://pub.uni-bielefeld.de/record/2950105

Zitieren

Stapels J, Eyssel F. Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots. PLOS ONE. 2021;16(1): e0244697.
Stapels, J., & Eyssel, F. (2021). Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots. PLOS ONE, 16(1), e0244697. doi:10.1371/journal.pone.0244697
Stapels, J., and Eyssel, F. (2021). Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots. PLOS ONE 16:e0244697.
Stapels, J., & Eyssel, F., 2021. Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots. PLOS ONE, 16(1): e0244697.
J. Stapels and F. Eyssel, “Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots”, PLOS ONE, vol. 16, 2021, : e0244697.
Stapels, J., Eyssel, F.: Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots. PLOS ONE. 16, : e0244697 (2021).
Stapels, Julia, and Eyssel, Friederike. “Let’s not be indifferent about robots: Neutral ratings on bipolar measures mask ambivalence in attitudes towards robots”. PLOS ONE 16.1 (2021): e0244697.
Alle Dateien verfügbar unter der/den folgenden Lizenz(en):
Creative Commons Namensnennung 4.0 International Public License (CC-BY 4.0):
Volltext(e)
Access Level
OA Open Access
Zuletzt Hochgeladen
2021-01-27T13:53:58Z
MD5 Prüfsumme
83fa30a401b7e854f23206b48d7aa6fc

Export

Markieren/ Markierung löschen
Markierte Publikationen

Open Data PUB

Web of Science

Dieser Datensatz im Web of Science®

Quellen

PMID: 33439891
PubMed | Europe PMC

Suchen in

Google Scholar