Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?

Bilstein N, Hogreve J (2018)
Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA.

Kurzbeitrag Konferenz / Poster | Englisch
 
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Autor*in
Bilstein, NicolaUniBi ; Hogreve, Jens
Erscheinungsjahr
2018
Konferenz
27th Annual Frontiers in Services Conference 2018
Konferenzort
Austin, Texas, USA
Konferenzdatum
2018-09-06 – 2018-09-09
Page URI
https://pub.uni-bielefeld.de/record/2946548

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Bilstein N, Hogreve J. Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ? Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA.
Bilstein, N., & Hogreve, J. (2018). Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?. Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA.
Bilstein, N., and Hogreve, J. (2018).“Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?”. Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA.
Bilstein, N., & Hogreve, J., 2018. Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ? Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA.
N. Bilstein and J. Hogreve, “Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?”, Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA, 2018.
Bilstein, N., Hogreve, J.: Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ? Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA (2018).
Bilstein, Nicola, and Hogreve, Jens. “Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?”. Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA, 2018.

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