Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others

Hogreve J, Bilstein N, Hoerner K (2019)
Journal of Service Research 22(4): 421-439.

Zeitschriftenaufsatz | Veröffentlicht | Englisch
 
Autor/in
; ;
Stichworte
service recovery; transparency; virtually present others; social media; brand equity
Erscheinungsjahr
2019
Zeitschriftentitel
Journal of Service Research
Band
22
Ausgabe
4
Seite(n)
421-439
ISSN
1094-6705
eISSN
1552-7379
Page URI
https://pub.uni-bielefeld.de/record/2935978

Zitieren

Hogreve J, Bilstein N, Hoerner K. Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others. Journal of Service Research. 2019;22(4):421-439.
Hogreve, J., Bilstein, N., & Hoerner, K. (2019). Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others. Journal of Service Research, 22(4), 421-439. doi:10.1177/1094670519851871
Hogreve, J., Bilstein, N., and Hoerner, K. (2019). Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others. Journal of Service Research 22, 421-439.
Hogreve, J., Bilstein, N., & Hoerner, K., 2019. Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others. Journal of Service Research, 22(4), p 421-439.
J. Hogreve, N. Bilstein, and K. Hoerner, “Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others”, Journal of Service Research, vol. 22, 2019, pp. 421-439.
Hogreve, J., Bilstein, N., Hoerner, K.: Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others. Journal of Service Research. 22, 421-439 (2019).
Hogreve, Jens, Bilstein, Nicola, and Hoerner, Kathrin. “Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others”. Journal of Service Research 22.4 (2019): 421-439.
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