Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery?

Bilstein N, Hogreve J (2019)
In: 48th European Marketing Academy (EMAC) Annual Conference. Proceedings. EMAC.

Konferenzbeitrag | Veröffentlicht | Englisch
 
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Autor*in
Bilstein, NicolaUniBi ; Hogreve, Jens
Erscheinungsjahr
2019
Titel des Konferenzbandes
48th European Marketing Academy (EMAC) Annual Conference. Proceedings
Konferenz
48th European Marketing Academy (EMAC) Conference
Konferenzort
Hamburg
Konferenzdatum
2019-05-28 – 2019-05-31
eISBN
978-3-9821146-0-6
Page URI
https://pub.uni-bielefeld.de/record/2934927

Zitieren

Bilstein N, Hogreve J. Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? . In: 48th European Marketing Academy (EMAC) Annual Conference. Proceedings. EMAC; 2019.
Bilstein, N., & Hogreve, J. (2019). Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? . 48th European Marketing Academy (EMAC) Annual Conference. Proceedings EMAC.
Bilstein, N., and Hogreve, J. (2019). “Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? ” in 48th European Marketing Academy (EMAC) Annual Conference. Proceedings (EMAC).
Bilstein, N., & Hogreve, J., 2019. Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? . In 48th European Marketing Academy (EMAC) Annual Conference. Proceedings. EMAC.
N. Bilstein and J. Hogreve, “Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? ”, 48th European Marketing Academy (EMAC) Annual Conference. Proceedings, EMAC, 2019.
Bilstein, N., Hogreve, J.: Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? . 48th European Marketing Academy (EMAC) Annual Conference. Proceedings. EMAC (2019).
Bilstein, Nicola, and Hogreve, Jens. “Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? ”. 48th European Marketing Academy (EMAC) Annual Conference. Proceedings. EMAC, 2019.
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