Understanding Co-Production in Service Recovery Processes

Bilstein N, Matta SM, Hogreve J (2012)
In: Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference. Mickelsson J, Helkkula A (Eds); Helsinki: Hanken School of Economics: 92.

Konferenzbeitrag | Veröffentlicht | Englisch
 
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Autor*in
Bilstein, NicolaUniBi ; Matta, Shashi M.; Hogreve, Jens
Herausgeber*in
Mickelsson, Jacob; Helkkula, Anu
Erscheinungsjahr
2012
Titel des Konferenzbandes
Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference
Seite(n)
92
Konferenz
AMA SERVSIG International Service Research Conference 2012
Konferenzort
Helsinki, Finland
Konferenzdatum
2012-06-07 – 2012-06-09
ISBN
978-952-232-170-1
Page URI
https://pub.uni-bielefeld.de/record/2933588

Zitieren

Bilstein N, Matta SM, Hogreve J. Understanding Co-Production in Service Recovery Processes. In: Mickelsson J, Helkkula A, eds. Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference. Helsinki: Hanken School of Economics; 2012: 92.
Bilstein, N., Matta, S. M., & Hogreve, J. (2012). Understanding Co-Production in Service Recovery Processes. In J. Mickelsson & A. Helkkula (Eds.), Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference (p. 92). Helsinki: Hanken School of Economics.
Bilstein, N., Matta, S. M., and Hogreve, J. (2012). “Understanding Co-Production in Service Recovery Processes” in Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference, Mickelsson, J., and Helkkula, A. eds. (Helsinki: Hanken School of Economics), 92.
Bilstein, N., Matta, S.M., & Hogreve, J., 2012. Understanding Co-Production in Service Recovery Processes. In J. Mickelsson & A. Helkkula, eds. Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference. Helsinki: Hanken School of Economics, pp. 92.
N. Bilstein, S.M. Matta, and J. Hogreve, “Understanding Co-Production in Service Recovery Processes”, Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference, J. Mickelsson and A. Helkkula, eds., Helsinki: Hanken School of Economics, 2012, pp.92.
Bilstein, N., Matta, S.M., Hogreve, J.: Understanding Co-Production in Service Recovery Processes. In: Mickelsson, J. and Helkkula, A. (eds.) Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference. p. 92. Hanken School of Economics, Helsinki (2012).
Bilstein, Nicola, Matta, Shashi M., and Hogreve, Jens. “Understanding Co-Production in Service Recovery Processes”. Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference. Ed. Jacob Mickelsson and Anu Helkkula. Helsinki: Hanken School of Economics, 2012. 92.

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