Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes

Bilstein N, Matta SM, Hogreve J (2012)
Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA.

Kurzbeitrag Konferenz / Poster | Englisch
 
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Autor*in
Bilstein, NicolaUniBi ; Matta, Shashi M.; Hogreve, Jens
Erscheinungsjahr
2012
Konferenz
21st Annual Frontiers in Service Conference
Konferenzort
Bethesda, Maryland, USA
Konferenzdatum
2012-06-14 – 2012-06-17
Page URI
https://pub.uni-bielefeld.de/record/2933586

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Bilstein N, Matta SM, Hogreve J. Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA.
Bilstein, N., Matta, S. M., & Hogreve, J. (2012). Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA.
Bilstein, N., Matta, S. M., and Hogreve, J. (2012).“Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes”. Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA.
Bilstein, N., Matta, S.M., & Hogreve, J., 2012. Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA.
N. Bilstein, S.M. Matta, and J. Hogreve, “Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes”, Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA, 2012.
Bilstein, N., Matta, S.M., Hogreve, J.: Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA (2012).
Bilstein, Nicola, Matta, Shashi M., and Hogreve, Jens. “Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes”. Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA, 2012.

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