The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis

Bilstein N (2016)
In: Conference Proceedings SERVSIG Conference 2016. Maastricht: Maastricht University: 884-885.

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Konferenzbeitrag | Veröffentlicht | Englisch
Erscheinungsjahr
Titel des Konferenzbandes
Conference Proceedings SERVSIG Conference 2016
Seite(n)
884-885
Konferenz
American Marketing Association SERVSIG – Service Research Conference 2016
Konferenzort
Maastricht, Niederlande
Konferenzdatum
2016-06-17 – 2016-06-19
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Bilstein N. The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis. In: Conference Proceedings SERVSIG Conference 2016. Maastricht: Maastricht University; 2016: 884-885.
Bilstein, N. (2016). The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis. Conference Proceedings SERVSIG Conference 2016, 884-885. Maastricht: Maastricht University.
Bilstein, N. (2016). “The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis” in Conference Proceedings SERVSIG Conference 2016 (Maastricht: Maastricht University), 884-885.
Bilstein, N., 2016. The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis. In Conference Proceedings SERVSIG Conference 2016. Maastricht: Maastricht University, pp. 884-885.
N. Bilstein, “The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis”, Conference Proceedings SERVSIG Conference 2016, Maastricht: Maastricht University, 2016, pp.884-885.
Bilstein, N.: The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis. Conference Proceedings SERVSIG Conference 2016. p. 884-885. Maastricht University, Maastricht (2016).
Bilstein, Nicola. “The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis”. Conference Proceedings SERVSIG Conference 2016. Maastricht: Maastricht University, 2016. 884-885.

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