The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations

Hogreve J, Mandl L, Bilstein N (2016)
In: Conference Proceedings. SERVSIG Conference 2016. Maastricht: Maastricht University: 301-304.

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Konferenzbeitrag | Veröffentlicht | Englisch
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Erscheinungsjahr
Titel des Konferenzbandes
Conference Proceedings. SERVSIG Conference 2016
Seite(n)
301-304
Konferenz
American Marketing Association SERVSIG – Service Research Conference 2016
Konferenzort
Maastricht, Niederlande
Konferenzdatum
2016-06-17 – 2016-06-19
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Hogreve J, Mandl L, Bilstein N. The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations. In: Conference Proceedings. SERVSIG Conference 2016. Maastricht: Maastricht University; 2016: 301-304.
Hogreve, J., Mandl, L., & Bilstein, N. (2016). The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations. Conference Proceedings. SERVSIG Conference 2016, 301-304. Maastricht: Maastricht University.
Hogreve, J., Mandl, L., and Bilstein, N. (2016). “The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations” in Conference Proceedings. SERVSIG Conference 2016 (Maastricht: Maastricht University), 301-304.
Hogreve, J., Mandl, L., & Bilstein, N., 2016. The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations. In Conference Proceedings. SERVSIG Conference 2016. Maastricht: Maastricht University, pp. 301-304.
J. Hogreve, L. Mandl, and N. Bilstein, “The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations”, Conference Proceedings. SERVSIG Conference 2016, Maastricht: Maastricht University, 2016, pp.301-304.
Hogreve, J., Mandl, L., Bilstein, N.: The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations. Conference Proceedings. SERVSIG Conference 2016. p. 301-304. Maastricht University, Maastricht (2016).
Hogreve, Jens, Mandl, Leonhard, and Bilstein, Nicola. “The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations”. Conference Proceedings. SERVSIG Conference 2016. Maastricht: Maastricht University, 2016. 301-304.

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