The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes

Bilstein N, Fylek L (2016)
Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway.

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Kurzbeitrag Konferenz / Poster | Englisch
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Erscheinungsjahr
Konferenz
25th Annual Frontiers in Service Conference
Konferenzort
Bergen, Norway
Konferenzdatum
2016-06-23 – 2016-06-26
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Bilstein N, Fylek L. The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes. Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway.
Bilstein, N., & Fylek, L. (2016). The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes. Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway.
Bilstein, N., and Fylek, L. (2016).“The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes”. Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway.
Bilstein, N., & Fylek, L., 2016. The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes. Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway.
N. Bilstein and L. Fylek, “The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes”, Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway, Bergen: 2016.
Bilstein, N., Fylek, L.: The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes. Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway (2016).
Bilstein, Nicola, and Fylek, Lisa. “The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes”. Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway, Bergen, 2016.

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