Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure

Bilstein N, Matta SM, Hogreve J (2016)
In: Proceedings / Association for Consumer Research. Moreau P, Puntoni S (Eds); Advances in Consumer Research, 44. Duluth, MN: Association for Consumer Research: 65-69.

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Konferenzbeitrag | Veröffentlicht | Englisch
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Proceedings / Association for Consumer Research
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44
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65-69
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Bilstein N, Matta SM, Hogreve J. Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure. In: Moreau P, Puntoni S, eds. Proceedings / Association for Consumer Research. Advances in Consumer Research. Vol 44. Duluth, MN: Association for Consumer Research; 2016: 65-69.
Bilstein, N., Matta, S. M., & Hogreve, J. (2016). Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure. In P. Moreau & S. Puntoni (Eds.), Advances in Consumer Research: Vol. 44. Proceedings / Association for Consumer Research (pp. 65-69). Duluth, MN: Association for Consumer Research.
Bilstein, N., Matta, S. M., and Hogreve, J. (2016). “Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure” in Proceedings / Association for Consumer Research, Moreau, P., and Puntoni, S. eds. Advances in Consumer Research, vol. 44, (Duluth, MN: Association for Consumer Research), 65-69.
Bilstein, N., Matta, S.M., & Hogreve, J., 2016. Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure. In P. Moreau & S. Puntoni, eds. Proceedings / Association for Consumer Research. Advances in Consumer Research. no.44 Duluth, MN: Association for Consumer Research, pp. 65-69.
N. Bilstein, S.M. Matta, and J. Hogreve, “Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure”, Proceedings / Association for Consumer Research, P. Moreau and S. Puntoni, eds., Advances in Consumer Research, vol. 44, Duluth, MN: Association for Consumer Research, 2016, pp.65-69.
Bilstein, N., Matta, S.M., Hogreve, J.: Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure. In: Moreau, P. and Puntoni, S. (eds.) Proceedings / Association for Consumer Research. Advances in Consumer Research. 44, p. 65-69. Association for Consumer Research, Duluth, MN (2016).
Bilstein, Nicola, Matta, Shashi M., and Hogreve, Jens. “Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure”. Proceedings / Association for Consumer Research. Ed. Page Moreau and Stefano Puntoni. Duluth, MN: Association for Consumer Research, 2016.Vol. 44. Advances in Consumer Research. 65-69.

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