The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis

Bilstein N (2018)
Journal of Service Management Research: SMR 2(3): 17-29.

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Zeitschriftenaufsatz | Veröffentlicht | Englisch
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Zeitschriftentitel
Journal of Service Management Research: SMR
Band
2
Ausgabe
3
Seite(n)
17-29
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Bilstein N. The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis. Journal of Service Management Research: SMR. 2018;2(3):17-29.
Bilstein, N. (2018). The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis. Journal of Service Management Research: SMR, 2(3), 17-29. doi:10.15358/2511-8676-2018-3-17
Bilstein, N. (2018). The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis. Journal of Service Management Research: SMR 2, 17-29.
Bilstein, N., 2018. The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis. Journal of Service Management Research: SMR, 2(3), p 17-29.
N. Bilstein, “The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis”, Journal of Service Management Research: SMR, vol. 2, 2018, pp. 17-29.
Bilstein, N.: The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis. Journal of Service Management Research: SMR. 2, 17-29 (2018).
Bilstein, Nicola. “The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis”. Journal of Service Management Research: SMR 2.3 (2018): 17-29.

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