When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs

Hülsheger, Ute R.; Lang, Jonas W.B.; Schewe, Anna F.; Zijlstra, Fred R.H.

When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs

Hülsheger UR, Lang JWB, Schewe AF, Zijlstra FRH (2015)
Journal of Applied Psychology 100(2): 263-277.

Zeitschriftenaufsatz | Veröffentlicht | Englisch

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DOI

https://doi.org/10.1037/a0038229

Autor*in

Hülsheger, Ute R.; Lang, Jonas W.B.; Schewe, Anna F.^UniBi; Zijlstra, Fred R.H.

Einrichtung

Fakultät für Psychologie und Sportwissenschaft > Abteilung für Psychologie > Arbeitseinheit 10 - Arbeits- und Organisationspsychologie

Stichworte

SWB

Erscheinungsjahr

2015

Zeitschriftentitel

Journal of Applied Psychology

Band

100

Ausgabe

2

Seite(n)

263-277

ISSN

0021-9010

eISSN

1939-1854

Page URI

https://pub.uni-bielefeld.de/record/2762588

Zitieren

Hülsheger UR, Lang JWB, Schewe AF, Zijlstra FRH. When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. Journal of Applied Psychology. 2015;100(2):263-277.

Hülsheger, U. R., Lang, J. W. B., Schewe, A. F., & Zijlstra, F. R. H. (2015). When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. Journal of Applied Psychology, 100(2), 263-277. doi:10.1037/a0038229

Hülsheger, Ute R., Lang, Jonas W.B., Schewe, Anna F., and Zijlstra, Fred R.H. 2015. “When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs”. Journal of Applied Psychology 100 (2): 263-277.

Hülsheger, U. R., Lang, J. W. B., Schewe, A. F., and Zijlstra, F. R. H. (2015). When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. Journal of Applied Psychology 100, 263-277.

Hülsheger, U.R., et al., 2015. When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. Journal of Applied Psychology, 100(2), p 263-277.

U.R. Hülsheger, et al., “When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs”, Journal of Applied Psychology, vol. 100, 2015, pp. 263-277.

Hülsheger, U.R., Lang, J.W.B., Schewe, A.F., Zijlstra, F.R.H.: When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. Journal of Applied Psychology. 100, 263-277 (2015).

Hülsheger, Ute R., Lang, Jonas W.B., Schewe, Anna F., and Zijlstra, Fred R.H. “When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs”. Journal of Applied Psychology 100.2 (2015): 263-277.

Daten bereitgestellt von European Bioinformatics Institute (EBI)

4 Zitationen in Europe PMC

Daten bereitgestellt von Europe PubMed Central.

Emotional Labor in Knowledge-Based Service Relationships: The Roles of Self-Monitoring and Display Rule Perceptions.
Huang S, Yin H, Tang L., Front Psychol 10(), 2019
PMID: 31024413

Exploring daily affective changes in university students with a mindful positive reappraisal intervention: A daily diary randomized controlled trial.
Pogrebtsova E, Craig J, Chris A, O'Shea D, González-Morales MG., Stress Health 34(1), 2018
PMID: 28512859

Surface acting and exhaustion: The moderating role of eudaimonia.
Pătraş L, Martínez-Tur V, Gracia E, Moliner C., Stress Health 33(4), 2017
PMID: 27678194

Using interpersonal affect regulation in simulated healthcare consultations: an experimental investigation of self-control resource depletion.
Martínez-Íñigo D, Mercado F, Totterdell P., Front Psychol 6(), 2015
PMID: 26483737