Should robots be polite? Expectations about politeness in human-robot interaction
Lumer E, Buschmeier H (2023)
Frontiers in Robotics and AI 10: 1242127.
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| Veröffentlicht | Englisch
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Abstract / Bemerkung
Interaction with artificial social agents is often designed based on models of human interaction and dialogue. While this is certainly useful for basic interaction mechanisms, it has been argued that social communication strategies and social language use, a 'particularly human' ability, may not be appropriate and transferable to interaction with artificial conversational agents. In this paper, we present qualitative research exploring whether users expect artificial agents to use politeness -a fundamental mechanism of social communication -in language-based human-robot interaction. Based on semi-structured interviews, we found that humans mostly ascribe a functional, rule-based use of polite language to humanoid robots and do not expect them to apply socially motivated politeness strategies that they expect in human interaction. This study (i) provides insights for interaction design for social robots' politeness use from a user perspective, and (ii) contributes to politeness research based on the analysis of our participants' perspectives on politeness.
Stichworte
human–robot interaction;
social communication strategies;
politeness;
user expectations;
design implications
Erscheinungsjahr
2023
Zeitschriftentitel
Frontiers in Robotics and AI
Band
10
Art.-Nr.
1242127
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eISSN
2296-9144
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Open-Access-Publikationskosten wurden durch die Universität Bielefeld gefördert.
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https://pub.uni-bielefeld.de/record/2984295
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Lumer E, Buschmeier H. Should robots be polite? Expectations about politeness in human-robot interaction. Frontiers in Robotics and AI. 2023;10: 1242127.
Lumer, E., & Buschmeier, H. (2023). Should robots be polite? Expectations about politeness in human-robot interaction. Frontiers in Robotics and AI, 10, 1242127. https://doi.org/10.3389/frobt.2023.1242127
Lumer, Eleonore, and Buschmeier, Hendrik. 2023. “Should robots be polite? Expectations about politeness in human-robot interaction”. Frontiers in Robotics and AI 10: 1242127.
Lumer, E., and Buschmeier, H. (2023). Should robots be polite? Expectations about politeness in human-robot interaction. Frontiers in Robotics and AI 10:1242127.
Lumer, E., & Buschmeier, H., 2023. Should robots be polite? Expectations about politeness in human-robot interaction. Frontiers in Robotics and AI, 10: 1242127.
E. Lumer and H. Buschmeier, “Should robots be polite? Expectations about politeness in human-robot interaction”, Frontiers in Robotics and AI, vol. 10, 2023, : 1242127.
Lumer, E., Buschmeier, H.: Should robots be polite? Expectations about politeness in human-robot interaction. Frontiers in Robotics and AI. 10, : 1242127 (2023).
Lumer, Eleonore, and Buschmeier, Hendrik. “Should robots be polite? Expectations about politeness in human-robot interaction”. Frontiers in Robotics and AI 10 (2023): 1242127.
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