Evaluating NLG-frameworks for multilingual surface realization in conversational assistants

Brockow H, Buschmeier H (Accepted)
In: Proceedings of the 3rd International Conference on Conversational User Interfaces.

Konferenzbeitrag | Angenommen | Englisch
 
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Autor*in
Brockow, Hanne; Buschmeier, HendrikUniBi
Abstract / Bemerkung
Conversational voice assistants that are available in multiple countries need to be able to generate utterances in the language that their users speak. In open domains, in which messages can be variable, pre-writing and translating all utterances in advance is unfeasible because it is costly, error-prone, and inflexible when changes need to be made. Approaches to automatically generate multilingual surface forms of utterances have been developed in the field of Natural Language Generation (NLG), however, these are rarely used when developing skills for conversational voice assistants. In this paper, we describe an evaluation study that analyses the feasibility of integrating NLG surface-realization frameworks (SimpleNLG and RosaeNLG) into the development process of an existing commercial and multilingual (English, French, German, Italian, Spanish) home-automation skill, and compare it to a more traditional localization approach. The study uses methods and measures from human–computer interaction and software engineering, and takes into account the perspective of various stakeholders in the development process (conversation designers, language experts and developers).
Stichworte
conversational agents; natural language generation; multilingual surface realization; internationalization; evaluation
Erscheinungsjahr
2021
Titel des Konferenzbandes
Proceedings of the 3rd International Conference on Conversational User Interfaces
Konferenz
Conversational User Interfaces (CUI 2021)
Konferenzort
Online
Konferenzdatum
2021-07-27 – 2021-07-29
Page URI
https://pub.uni-bielefeld.de/record/2955045

Zitieren

Brockow H, Buschmeier H. Evaluating NLG-frameworks for multilingual surface realization in conversational assistants. In: Proceedings of the 3rd International Conference on Conversational User Interfaces. Accepted.
Brockow, H., & Buschmeier, H. (Accepted). Evaluating NLG-frameworks for multilingual surface realization in conversational assistants. Proceedings of the 3rd International Conference on Conversational User Interfaces. https://doi.org/10.1145/3469595.3469631
Brockow, H., and Buschmeier, H. (Accepted). “Evaluating NLG-frameworks for multilingual surface realization in conversational assistants” in Proceedings of the 3rd International Conference on Conversational User Interfaces.
Brockow, H., & Buschmeier, H., Accepted. Evaluating NLG-frameworks for multilingual surface realization in conversational assistants. In Proceedings of the 3rd International Conference on Conversational User Interfaces.
H. Brockow and H. Buschmeier, “Evaluating NLG-frameworks for multilingual surface realization in conversational assistants”, Proceedings of the 3rd International Conference on Conversational User Interfaces, Accepted.
Brockow, H., Buschmeier, H.: Evaluating NLG-frameworks for multilingual surface realization in conversational assistants. Proceedings of the 3rd International Conference on Conversational User Interfaces. (Accepted).
Brockow, Hanne, and Buschmeier, Hendrik. “Evaluating NLG-frameworks for multilingual surface realization in conversational assistants”. Proceedings of the 3rd International Conference on Conversational User Interfaces. Accepted.

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