Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States

Kopp S, Krämer N (2021)
Frontiers in Psychology: Human-Media Interaction 12: 1-15.

Zeitschriftenaufsatz | Veröffentlicht | Englisch
 
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Autor*in
Kopp, StefanUniBi ; Krämer, Nicole
Abstract / Bemerkung
The study of human-human communication and the development of computational models for human-agent communication have diverged significantly throughout the last decade. Yet, despite frequently made claims of “super-human performance” in, e.g., speech recognition or image processing, so far, no system is able to lead a half-decent coherent conversation with a human. In this paper, we argue that we must start to re-consider the hallmarks of cooperative communication and the core capabilities that we have developed for it, and which conversational agents need to be equipped with: incremental joint co-construction and mentalizing. We base our argument on a vast body of work on human-human communication and its psychological processes that we reason to be relevant and necessary to take into account when modeling human-agent communication. We contrast those with current conceptualizations of human-agent interaction and formulate suggestions for the development of future systems.
Stichworte
human-agent interaction; conversational agents; machine learning; artificial intelligence; communication; cooperation; modeling
Erscheinungsjahr
2021
Zeitschriftentitel
Frontiers in Psychology: Human-Media Interaction
Band
12
Seite(n)
1-15
eISSN
1664-1078
Finanzierungs-Informationen
Open-Access-Publikationskosten wurden durch die Universität Bielefeld gefördert.
Page URI
https://pub.uni-bielefeld.de/record/2953417

Zitieren

Kopp S, Krämer N. Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States. Frontiers in Psychology: Human-Media Interaction. 2021;12:1-15.
Kopp, S., & Krämer, N. (2021). Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States. Frontiers in Psychology: Human-Media Interaction, 12, 1-15. https://doi.org/10.3389/fpsyg.2021.580955
Kopp, S., and Krämer, N. (2021). Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States. Frontiers in Psychology: Human-Media Interaction 12, 1-15.
Kopp, S., & Krämer, N., 2021. Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States. Frontiers in Psychology: Human-Media Interaction, 12, p 1-15.
S. Kopp and N. Krämer, “Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States”, Frontiers in Psychology: Human-Media Interaction, vol. 12, 2021, pp. 1-15.
Kopp, S., Krämer, N.: Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States. Frontiers in Psychology: Human-Media Interaction. 12, 1-15 (2021).
Kopp, Stefan, and Krämer, Nicole. “Revisiting Human-Agent Communication: The Importance of Joint Co-construction and Understanding Mental States”. Frontiers in Psychology: Human-Media Interaction 12 (2021): 1-15.
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2021-03-30T09:45:13Z
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