Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes

Bilstein N, Matta SM, Hogreve J (2013)
In: Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings. Karaosmanoğlu E, Baş ABE (Eds); Istanbul, Turkey: European Marketing Academy: 166.

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Konferenzbeitrag | Veröffentlicht | Englisch
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Titel des Konferenzbandes
Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings
Seite(n)
166
Konferenz
42nd European Marketing Academy (EMAC) Conference
Konferenzort
Istanbul, Türkei
Konferenzdatum
2013-06-04 – 2013-06-07
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Bilstein N, Matta SM, Hogreve J. Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. In: Karaosmanoğlu E, Baş ABE, eds. Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings. Istanbul, Turkey: European Marketing Academy; 2013: 166.
Bilstein, N., Matta, S. M., & Hogreve, J. (2013). Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. In E. Karaosmanoğlu & A. B. E. Baş (Eds.), Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings (p. 166). Istanbul, Turkey: European Marketing Academy.
Bilstein, N., Matta, S. M., and Hogreve, J. (2013). “Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes” in Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings, Karaosmanoğlu, E., and Baş, A. B. E. eds. (Istanbul, Turkey: European Marketing Academy), 166.
Bilstein, N., Matta, S.M., & Hogreve, J., 2013. Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. In E. Karaosmanoğlu & A. B. E. Baş, eds. Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings. Istanbul, Turkey: European Marketing Academy, pp. 166.
N. Bilstein, S.M. Matta, and J. Hogreve, “Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes”, Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings, E. Karaosmanoğlu and A.B.E. Baş, eds., Istanbul, Turkey: European Marketing Academy, 2013, pp.166.
Bilstein, N., Matta, S.M., Hogreve, J.: Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. In: Karaosmanoğlu, E. and Baş, A.B.E. (eds.) Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings. p. 166. European Marketing Academy, Istanbul, Turkey (2013).
Bilstein, Nicola, Matta, Shashi M., and Hogreve, Jens. “Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes”. Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings. Ed. Elif Karaosmanoğlu and A. Banu Elmadağ Baş. Istanbul, Turkey: European Marketing Academy, 2013. 166.

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