Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery

Bilstein N, Hogreve J, Mandl L, Russer F (2015)
Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA.

Kurzbeitrag Konferenz / Poster | Englisch
 
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Autor*in
Bilstein, NicolaUniBi ; Hogreve, Jens; Mandl, Leonhard; Russer, Franziska
Erscheinungsjahr
2015
Konferenz
24th Annual Frontiers in Service Conference
Konferenzort
San Jose, Kalifornien, USA
Konferenzdatum
2015-07-09 – 2015-07-12
Page URI
https://pub.uni-bielefeld.de/record/2933583

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Bilstein N, Hogreve J, Mandl L, Russer F. Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery. Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA.
Bilstein, N., Hogreve, J., Mandl, L., & Russer, F. (2015). Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery. Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA.
Bilstein, N., Hogreve, J., Mandl, L., and Russer, F. (2015).“Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery”. Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA.
Bilstein, N., et al., 2015. Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery. Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA.
N. Bilstein, et al., “Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery”, Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA, 2015.
Bilstein, N., Hogreve, J., Mandl, L., Russer, F.: Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery. Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA (2015).
Bilstein, Nicola, Hogreve, Jens, Mandl, Leonhard, and Russer, Franziska. “Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery”. Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA, 2015.

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