Does time pressure impair performance? An experiment on queueing behavior

Conte A, Scarsini M, Sürücü O (2015) Center for Mathematical Economics Working Papers; 538.
Bielefeld: Center for Mathematical Economics.

Diskussionspapier | Veröffentlicht | Englisch
 
Download
OA
Autor/in
; ;
Abstract / Bemerkung
We experimentally explore the effects of time pressure on decision making. Under different time allowance conditions, subjects are presented with a queueing situation and asked to join one of two queues that differ in length, server speed, and entry fee. The results can be grouped under two main categories. The first one concerns the factors driving customers' decisions in a queueing system. Only a proportion of subjects behave rationally and use the relevant information efficiently. The rest of the subjects seem to adopt a rule of thumb that ignores the information on server speed and follows the shorter queue. The second category is related to the effects of time pressure on decision performance. A significant proportion of the population is not affected by time limitations and shows a consistent behavior throughout the treatments. On the other hand, the majority of subjects' performance is impaired by time limitations. More importantly, this impairment is not due to the stringency of the limitation but mainly due to the fact that being exposed to a time limitation, even to a loose one, brings along stress and panic, and causes subjects to use time inefficiently.
Stichworte
Time pressure; queues with entry fee; join the shortest queue; experimentation; decision times
Erscheinungsjahr
2015
Band
538
ISSN
0931-6558
Page URI
https://pub.uni-bielefeld.de/record/2724423

Zitieren

Conte A, Scarsini M, Sürücü O. Does time pressure impair performance? An experiment on queueing behavior. Center for Mathematical Economics Working Papers. Vol 538. Bielefeld: Center for Mathematical Economics; 2015.
Conte, A., Scarsini, M., & Sürücü, O. (2015). Does time pressure impair performance? An experiment on queueing behavior (Center for Mathematical Economics Working Papers, 538). Bielefeld: Center for Mathematical Economics.
Conte, A., Scarsini, M., and Sürücü, O. (2015). Does time pressure impair performance? An experiment on queueing behavior. Center for Mathematical Economics Working Papers, 538, Bielefeld: Center for Mathematical Economics.
Conte, A., Scarsini, M., & Sürücü, O., 2015. Does time pressure impair performance? An experiment on queueing behavior, Center for Mathematical Economics Working Papers, no.538, Bielefeld: Center for Mathematical Economics.
A. Conte, M. Scarsini, and O. Sürücü, Does time pressure impair performance? An experiment on queueing behavior, Center for Mathematical Economics Working Papers, vol. 538, Bielefeld: Center for Mathematical Economics, 2015.
Conte, A., Scarsini, M., Sürücü, O.: Does time pressure impair performance? An experiment on queueing behavior. Center for Mathematical Economics Working Papers, 538. Center for Mathematical Economics, Bielefeld (2015).
Conte, Anna, Scarsini, Marco, and Sürücü, Oktay. Does time pressure impair performance? An experiment on queueing behavior. Bielefeld: Center for Mathematical Economics, 2015. Center for Mathematical Economics Working Papers. 538.
Alle Dateien verfügbar unter der/den folgenden Lizenz(en):
Copyright Statement:
This Item is protected by copyright and/or related rights. [...]
Volltext(e)
Access Level
OA Open Access
Zuletzt Hochgeladen
2019-09-06T09:18:30Z
MD5 Prüfsumme
95bb4dfbadd0d977c72d9e5051a3cf64

Export

Markieren/ Markierung löschen
Markierte Publikationen

Open Data PUB

Suchen in

Google Scholar