Patient view and quality assurance in outpatient nursing care

Wingenfeld K, Schaeffer D (2001)
In: Zeitschrift für Gerontologie und Geriatrie. ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE, 34(2). DR DIETRICH STEINKOPFF VERLAG: 140-146.

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Autor*in
Wingenfeld, K; Schaeffer, DorisUniBi
Abstract / Bemerkung
In the 1990s, the debate surrounding the issue of quality in outpatient nursing care was given a remarkable boost. Also the conviction steadily grew that quality assurance should be more adjusted to values and expectations of people in need of nursing care, the addressees of such services. But a critical analysis is required to determine to what extent the role of "customer" or "consumer", a role often ascribed to them in this context, carl actually be reconciled with their possibilities, expectations and interests. Based on the results of empirical studies, the following article shows that the patient's view, his expectations and evaluations largely depend on some specific consequences of being in need of care and using outpatient nursing care. The article goes into the divergent perspectives that, on the one hand, are characteristic of patients and, on the other, of the nursing staff and other bodies concerned with quality of care.
Stichworte
patient view; quality of nursing care; patient satisfaction
Erscheinungsjahr
2001
Titel des Konferenzbandes
Zeitschrift für Gerontologie und Geriatrie
Band
34
Ausgabe
2
Seite(n)
140-146
ISSN
0044-281X
Page URI
https://pub.uni-bielefeld.de/record/1617154

Zitieren

Wingenfeld K, Schaeffer D. Patient view and quality assurance in outpatient nursing care. In: Zeitschrift für Gerontologie und Geriatrie. ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE. Vol 34. DR DIETRICH STEINKOPFF VERLAG; 2001: 140-146.
Wingenfeld, K., & Schaeffer, D. (2001). Patient view and quality assurance in outpatient nursing care. Zeitschrift für Gerontologie und Geriatrie, ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE, 34, 140-146. DR DIETRICH STEINKOPFF VERLAG. doi:10.1007/s003910170078
Wingenfeld, K., and Schaeffer, D. (2001). “Patient view and quality assurance in outpatient nursing care” in Zeitschrift für Gerontologie und Geriatrie ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE, vol. 34, (DR DIETRICH STEINKOPFF VERLAG), 140-146.
Wingenfeld, K., & Schaeffer, D., 2001. Patient view and quality assurance in outpatient nursing care. In Zeitschrift für Gerontologie und Geriatrie. ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE. no.34 DR DIETRICH STEINKOPFF VERLAG, pp. 140-146.
K. Wingenfeld and D. Schaeffer, “Patient view and quality assurance in outpatient nursing care”, Zeitschrift für Gerontologie und Geriatrie, ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE, vol. 34, DR DIETRICH STEINKOPFF VERLAG, 2001, pp.140-146.
Wingenfeld, K., Schaeffer, D.: Patient view and quality assurance in outpatient nursing care. Zeitschrift für Gerontologie und Geriatrie. ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE. 34, p. 140-146. DR DIETRICH STEINKOPFF VERLAG (2001).
Wingenfeld, K, and Schaeffer, Doris. “Patient view and quality assurance in outpatient nursing care”. Zeitschrift für Gerontologie und Geriatrie. DR DIETRICH STEINKOPFF VERLAG, 2001.Vol. 34. ZEITSCHRIFT FUR GERONTOLOGIE UND GERIATRIE. 140-146.

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