Perception of Artificial Agents and Utterance Friendliness in Dialogue

Griffiths S, Eyssel FA, Philippsen A, Pietsch C, Wachsmuth S (2015)
Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK.

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Conference Paper | Published | English
Abstract
The present contribution investigates the construction of dialogue structure for the use in human-machine interaction especially for robotic systems and embodied conversational agents. We are going to present a methodology and findings of a pilot study for the design of task-specific dialogues. Specifically, we investigated effects of dialogue complexity on two levels: First, we examined the perception of the embodied conversational agent, and second, we studied participants’ performance following HRI. To do so, we manipulated the agent’s friendliness during a brief conversation with the user in a receptionist scenario. The paper presents an overview of the dialogue system, the process of dialogue construction, and initial evidence from an evaluation study with naïve users (N = 40). These users interacted with the system in a task-based dialogue in which they had to ask for the way in a building unknown to them. Afterwards participants filled in a questionnaire. Our findings show that the users prefer the friendly version of the dialogue which scored higher values both in terms of data collected via a questionnaire and in terms of data collected during the run of the experiment. Implications of the present research for follow-up studies are discussed, specifically focusing on the effects that dialogue features have on agent perception and on the user’s evaluation and performance.
Publishing Year
Conference
Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015
Location
Canterbury, UK
Conference Date
2015-04-20 – 2015-04-22
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Griffiths S, Eyssel FA, Philippsen A, Pietsch C, Wachsmuth S. Perception of Artificial Agents and Utterance Friendliness in Dialogue. Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK.
Griffiths, S., Eyssel, F. A., Philippsen, A., Pietsch, C., & Wachsmuth, S. (2015). Perception of Artificial Agents and Utterance Friendliness in Dialogue. Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK.
Griffiths, S., Eyssel, F. A., Philippsen, A., Pietsch, C., and Wachsmuth, S. (2015).“Perception of Artificial Agents and Utterance Friendliness in Dialogue”. Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK.
Griffiths, S., et al., 2015. Perception of Artificial Agents and Utterance Friendliness in Dialogue. Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK.
S. Griffiths, et al., “Perception of Artificial Agents and Utterance Friendliness in Dialogue”, Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK, The Society for the Study of Artificial Intelligence and Simulation of Behaviour, 2015.
Griffiths, S., Eyssel, F.A., Philippsen, A., Pietsch, C., Wachsmuth, S.: Perception of Artificial Agents and Utterance Friendliness in Dialogue. Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK (2015).
Griffiths, Sascha, Eyssel, Friederike Anne, Philippsen, Anja, Pietsch, Christian, and Wachsmuth, Sven. “Perception of Artificial Agents and Utterance Friendliness in Dialogue”. Presented at the Fourth International Symposium on New Frontiers in Human-Robot Interaction at the AISB Convention 2015, Canterbury, UK, The Society for the Study of Artificial Intelligence and Simulation of Behaviour, 2015.
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