Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study

Hülsheger UR, Lang JWB, Maier GW (2010)
Journal of Occupational Health Psychology 15(4): 505-521.

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Zeitschriftenaufsatz | Veröffentlicht | Englisch
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Abstract / Bemerkung
Models of emotional labor suggest that emotional labor leads to strain and affects job performance. Although the link between emotional labor, strain, and performance has been well documented in cross-sectional field studies, not much is known about the causal direction of relationships between emotional labor, strain, and performance. Goal of the present study was therefore to test the direction of effects in a two-wave longitudinal panel study using a sample of 151 trainee teachers. Longitudinal lagged effects were tested using structural equation modeling. Results revealed that the emotional labor strategy of surface acting led to increases in subsequent strain while deep acting led to increases in job performance. In contrast, there was no indication of reverse causation: Neither strain nor job performance had a significant lagged effect on subsequent surface or deep acting. Overall, results support models of emotional labor suggesting that surface and deep acting causally precede individual and organizational well-being.
Erscheinungsjahr
Zeitschriftentitel
Journal of Occupational Health Psychology
Band
15
Zeitschriftennummer
4
Seite
505-521
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eISSN
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Hülsheger UR, Lang JWB, Maier GW. Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. Journal of Occupational Health Psychology. 2010;15(4):505-521.
Hülsheger, U. R., Lang, J. W. B., & Maier, G. W. (2010). Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. Journal of Occupational Health Psychology, 15(4), 505-521. doi:10.1037/a0021003
Hülsheger, U. R., Lang, J. W. B., and Maier, G. W. (2010). Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. Journal of Occupational Health Psychology 15, 505-521.
Hülsheger, U.R., Lang, J.W.B., & Maier, G.W., 2010. Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. Journal of Occupational Health Psychology, 15(4), p 505-521.
U.R. Hülsheger, J.W.B. Lang, and G.W. Maier, “Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study”, Journal of Occupational Health Psychology, vol. 15, 2010, pp. 505-521.
Hülsheger, U.R., Lang, J.W.B., Maier, G.W.: Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. Journal of Occupational Health Psychology. 15, 505-521 (2010).
Hülsheger, Ute R., Lang, Jonas W. B., and Maier, Günter W. “Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study”. Journal of Occupational Health Psychology 15.4 (2010): 505-521.
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