42 Publikationen
-
2024 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2985083Give me your data and I’ll dress you: A two-sided messaging approach to address privacy concerns surrounding in-store technologiesPUB | DOI | WoS
Souka, Mohamed, Give me your data and I’ll dress you: A two-sided messaging approach to address privacy concerns surrounding in-store technologies. Journal of Business Research 172 (). , 2024 -
2023 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2967226When smart products become dumb (again): Voluntary and legally required service updates and their impact on consumers' purchase intentionPUB | Download (ext.)
Schleef, Melina, When smart products become dumb (again): Voluntary and legally required service updates and their impact on consumers' purchase intention. Journal of Service Management Research 7 (1). , 2023 -
2022 | Zeitschriftenaufsatz | Unveröffentlicht | PUB-ID: 2963858Interdisciplinary perspectives on individualisation in environmentsPUB
Kaiser, M.I., Interdisciplinary perspectives on individualisation in environments. Interdisciplinary Journal of Philosophy (). , 2022 -
2022 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2962614Better together: involving consumers in the ideation, creation and dissemination of transformative valuePUB | DOI | Download (ext.) | WoS
Bilstein, Nicola, Better together: involving consumers in the ideation, creation and dissemination of transformative value. Journal of Service Management 33 (4/5). , 2022 -
2022 | Kurzbeitrag Konferenz / Poster | Veröffentlicht | PUB-ID: 2958919Augmented Reality to Ameliorate Customer Participation? An Experimental Study on How the Instruction Form Impacts Customer Participation OutcomesPUB
Souka, Mohamed, Augmented Reality to Ameliorate Customer Participation? An Experimental Study on How the Instruction Form Impacts Customer Participation Outcomes. Proceedings of the 29th Recent Advances in Retailing and Consumer Science (RARCS) Conference (). , 2022 -
2022 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2963926How Voice Assistants Affect Customer Experience in Online ShoppingPUB
Flaswinkel, Anne Mareike, How Voice Assistants Affect Customer Experience in Online Shopping. transfer – Zeitschrift für Kommunikation und Markenmanagement 68 (2). , 2022 -
2022 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2964314May I Come In and Drop Off Your Parcel? An Innovation Resistance Theory Perspective on the Influence of Payment Modalities on Adoption BarriersPUB | DOI | Download (ext.)
Bilstein, Nicola, May I Come In and Drop Off Your Parcel? An Innovation Resistance Theory Perspective on the Influence of Payment Modalities on Adoption Barriers . Smart Services. Band 3: Kundenperspektive – Mitarbeiterperspektive – Rechtsperspektive (). Wiesbaden, 2022 -
2021 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2953059When Social Influence Leads to Trust – Investigating Determinants of Usage Intentions of COVID-19 Contact Tracing AppsPUB | Download (ext.)
Heimann, Kira Marie, When Social Influence Leads to Trust – Investigating Determinants of Usage Intentions of COVID-19 Contact Tracing Apps. Proceedings of the 50th European Marketing Academy (EMAC) Conference (). , 2021 -
2021 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2953066Communicating Benefits and Threats? An Experimental Study on the Effectiveness of Two-Sided Messages for Advertising In-Store TechnologiesPUB | Download (ext.)
Souka, Mohamed, Communicating Benefits and Threats? An Experimental Study on the Effectiveness of Two-Sided Messages for Advertising In-Store Technologies. Proceedings of the 50th European Marketing Academy (EMAC) Conference (). , 2021 -
2021 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2949314From third party to significant other for service encounters: a systematic review on third-party roles and their implicationsPUB | DOI | Download (ext.) | WoS
Abboud, Liliane, From third party to significant other for service encounters: a systematic review on third-party roles and their implications. Journal of Service Management 32 (4). , 2021 -
2020 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2946087"Shh! … I got help to become smart": Should incumbent firms disclose their cooperation with a startup?PUB | Download (ext.)
Schleef, Melina, "Shh! … I got help to become smart": Should incumbent firms disclose their cooperation with a startup?. Proceedings of the International Conference on Information Systems (ICIS) (). Atlanta, Ga., 2020 -
2020 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2946653Multidisciplinary perspectives on challenges in managing smart products and servicesPUB | PDF | DOI | WoS
Bilstein, Nicola, Multidisciplinary perspectives on challenges in managing smart products and services. Schmalenbach Business Review 72 (4). , 2020 -
2019 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2935978Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present OthersPUB | PDF | DOI | Download (ext.) | WoS
Hogreve, Jens, Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others. Journal of Service Research 22 (4). , 2019 -
2019 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2934927Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery?PUB | Download (ext.)
Bilstein, Nicola, Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? . 48th European Marketing Academy (EMAC) Annual Conference. Proceedings (). , 2019 -
2019 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2934925Professionalism Kills the Trading Star: Explaining Member Participation in Trading CommunitiesPUB | DOI | Download (ext.)
Benoit, Sabine, Professionalism Kills the Trading Star: Explaining Member Participation in Trading Communities. Journal of Service Management Research 3 (2). , 2019 -
2018 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2946548Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?PUB
Bilstein, Nicola, Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?. (). , 2018 -
2018 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933055The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical AnalysisPUB | DOI | Download (ext.)
Bilstein, Nicola, The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis. Journal of Service Management Research: SMR 2 (3). , 2018 -
2017 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933573How to Acquire New Customers : When Online Retailers Are Forced to Non-Disclose Information? The Role of CuriosityPUB
Gäthke, Jana, How to Acquire New Customers : When Online Retailers Are Forced to Non-Disclose Information? The Role of Curiosity. Leaving Footprints : 46th EMAC Annual Conference, Groningen, May 23-26, 2017 (). Groningen , 2017 -
2017 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933570Unveiling the Recovery Time Zone of Tolerance: When Time Matters in Service RecoveryPUB | DOI | Download (ext.) | WoS
Hogreve, Jens, Unveiling the Recovery Time Zone of Tolerance: When Time Matters in Service Recovery. Journal of the Academy of Marketing Science 45 (6). , 2017 -
2016 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933571Explaining Social Exchanges in Information-Based Online Communities (IBOCs)PUB | DOI | Download (ext.) | WoS
Benoit (née Moeller), Sabine, Explaining Social Exchanges in Information-Based Online Communities (IBOCs). Journal of Service Management 27 (4). , 2016 -
2016 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933577Too exclusive?! The negative effects of exclusivity as a service strategyPUB
Gäthke, Jana, Too exclusive?! The negative effects of exclusivity as a service strategy. (). , 2016 -
2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933581New versus Steady Customers - Relationship Length as Moderator of the Relation Between Response Time and Customers' Compensation ExpectationsPUB
Hogreve, Jens, New versus Steady Customers - Relationship Length as Moderator of the Relation Between Response Time and Customers' Compensation Expectations. What happens in marketing, stays digital. Rethinking marketing in the era of unlimited data 27 (). Chicago, IL, 2016 -
2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933580Member Participation in Commerce-Based Online CommunitiesPUB
Benoit (née Moeller), Sabine, Member Participation in Commerce-Based Online Communities. What happens in marketing, stays digital. Rethinking marketing in the era of unlimited data 27 (). Chicago, IL, 2016 -
2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933579The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative AnalysisPUB
Bilstein, Nicola, The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis. Conference Proceedings SERVSIG Conference 2016 (). Maastricht, 2016 -
2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933578The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation ExpectationsPUB
Hogreve, Jens, The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations. Conference Proceedings. SERVSIG Conference 2016 (). Maastricht, 2016 -
2016 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933575The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery ProcessesPUB
Bilstein, Nicola, The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes. (). Bergen, 2016 -
2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933574Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product FailurePUB
Bilstein, Nicola, Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure. Proceedings / Association for Consumer Research 44 (). Duluth, MN, 2016 -
2015 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933592Auswirkungen der Co-Produktion auf die Kunden-Mitarbeitenden-BeziehungPUB | DOI
Bilstein, Nicola, Auswirkungen der Co-Produktion auf die Kunden-Mitarbeitenden-Beziehung. Interaktive Wertschöpfung durch Dienstleistungen. strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken (). Wiesbaden, 2015 -
2015 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933584Unintended Effects of Customer Participation in Recovery : Can Choice Availability be a Remedy?PUB
Bilstein, Nicola, Unintended Effects of Customer Participation in Recovery : Can Choice Availability be a Remedy?. Marketing in a global, digital and connected world. 2015 AMA Winter Educators' Conference 26 (). Chicago, IL, 2015 -
2015 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933583Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service RecoveryPUB
Bilstein, Nicola, Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery. (). , 2015 -
2013 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933594Zur Akzeptanz technischer Leistungen durch Senioren - Eine empirische AnalysePUB | DOI
Bilstein, Nicola, Zur Akzeptanz technischer Leistungen durch Senioren - Eine empirische Analyse. Theorie und Praxis des Dienstleistungsmarketing. Aktuelle Konzepte und Entwicklungen (). Wiesbaden, 2013 -
2013 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933593Do Seniors Accept Technology-Based Service Innovations? A Qualitative ApproachPUB
Hogreve, Jens, Do Seniors Accept Technology-Based Service Innovations? A Qualitative Approach. Service Management in Health and Wellness Services (). Dubuque, 2013 -
2013 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933585Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery ProcessesPUB
Bilstein, Nicola, Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings (). Istanbul, Turkey, 2013 -
2012 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933595Was wollen Senioren? Analyse von Bedürfnissen und AkzeptanzfaktorenPUB
Hogreve, Jens, Was wollen Senioren? Analyse von Bedürfnissen und Akzeptanzfaktoren. Mit intelligenter Technik zu neuen Dienstleistungen für Senioren (MIDIS). Leitfaden und Instrumente zur kooperativen Entwicklung von mikrosystemtechnisch basierten Dienstleistungen (). Norderstedt, 2012 -
2012 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933588Understanding Co-Production in Service Recovery ProcessesPUB
Bilstein, Nicola, Understanding Co-Production in Service Recovery Processes. Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference (). Helsinki, 2012 -
2012 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933587Paying for a Higher Workload? An Experimental Investigation of the Relationship Between Customer's Co-Production and Willingness-to-PayPUB
Bilstein, Nicola, Paying for a Higher Workload? An Experimental Investigation of the Relationship Between Customer's Co-Production and Willingness-to-Pay. Marketing to Citizens. Going beyond Customers and Consumers. 41th EMAC Conference, Lisbon, 22-25 May 2012; conference proceedings (). Lissabon, 2012 -
2012 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933586Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery ProcessesPUB
Bilstein, Nicola, Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes. (). , 2012 -
2011 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933596Co-Production in the Service Production and Delivery Process - Conceptualization and Future Research FieldsPUB | DOI | Download (ext.)
Bilstein, Nicola, Co-Production in the Service Production and Delivery Process - Conceptualization and Future Research Fields. Beiträge zur Dienstleistungsmarketing-Forschung. Aktuelle Forschungsfragen und Forschungsergebnisse (). Wiesbaden, 2011 -
2011 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933572Kundenintegration 2.0 - Welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?PUB | DOI | Download (ext.)
Sichtmann, Christina, Kundenintegration 2.0 - Welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?. Zeitschrift für Betriebswirtschaft 81 (5). , 2011 -
2011 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933597Alter schützt vor Technik nicht? - Zur Akzeptanz technologischer Dienstleistungsinnovationen von SeniorenPUB
Hogreve, Jens, Alter schützt vor Technik nicht? - Zur Akzeptanz technologischer Dienstleistungsinnovationen von Senioren. Mit AAL-Dienstleistungen altern. Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living. Beiträge aus dem BMBF-Förderschwerpunkt : Technologie und Dienstleistungen im demografischen Wandel (). Saarbrücken, 2011 -
2011 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933590Turning Lurkers into Value Creators: An Investigation of Transaction-Based Online CommunitiesPUB
Hogreve, Jens, Turning Lurkers into Value Creators: An Investigation of Transaction-Based Online Communities. AMA Winter Educators' Conference 2011: marketing theory and applications 22 (). Red Hook, NJ, 2011 -
2010 | Konferenzbeitrag | PUB-ID: 2933591What drives Co-Production Performance? An Empirical Investigation of Online-CommunitiesPUB
Laugwitz, Nicola, What drives Co-Production Performance? An Empirical Investigation of Online-Communities. Proceedings of the American Marketing Association (AMA) SERVSIG International Service Research Conference (). , 2010