PUB - Publikationen an der Universität Bielefeld

Alle markieren

• [42]
  

  2024 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2985083

  M. Souka, N. Bilstein, and R. Decker, “Give me your data and I’ll dress you: A two-sided messaging approach to address privacy concerns surrounding in-store technologies”, Journal of Business Research, vol. 172, 2024, : 114396.

  PUB | DOI | WoS
   
• [41]
  

  2023 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2967226

  M. Schleef, et al., “When smart products become dumb (again): Voluntary and legally required service updates and their impact on consumers' purchase intention”, Journal of Service Management Research, vol. 7, 2023, pp. 52-65.

  PUB | Download (ext.)
   
• [40]
  

  2022 | Zeitschriftenaufsatz | Unveröffentlicht | PUB-ID: 2963858

  M.I. Kaiser, et al., “Interdisciplinary perspectives on individualisation in environments”, Interdisciplinary Journal of Philosophy, Unpublished.

  PUB
   
• [39]
  

  2022 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2962614

  N. Bilstein, et al., “Better together: involving consumers in the ideation, creation and dissemination of transformative value”, Journal of Service Management, vol. 33, 2022, pp. 520-530.

  PUB | DOI | Download (ext.) | WoS
   
• [38]
  

  2022 | Kurzbeitrag Konferenz / Poster | Veröffentlicht | PUB-ID: 2958919

  M. Souka, et al., “Augmented Reality to Ameliorate Customer Participation? An Experimental Study on How the Instruction Form Impacts Customer Participation Outcomes”, Proceedings of the 29th Recent Advances in Retailing and Consumer Science (RARCS) Conference , 2022.

  PUB
   
• [37]
  

  2022 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2963926

  A.M. Flaswinkel, et al., “How Voice Assistants Affect Customer Experience in Online Shopping”, transfer – Zeitschrift für Kommunikation und Markenmanagement, vol. 68, 2022, pp. 38-45.

  PUB
   
• [36]
  

  2022 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2964314

  N. Bilstein, K.M. Heimann, and D. Schauerte, “May I Come In and Drop Off Your Parcel? An Innovation Resistance Theory Perspective on the Influence of Payment Modalities on Adoption Barriers ”, Smart Services. Band 3: Kundenperspektive – Mitarbeiterperspektive – Rechtsperspektive, M. Bruhn and K. Hadwich, eds., Forum Dienstleistungsmanagement, 1st ed., Wiesbaden: Springer Gabler, 2022, pp.239–263.

  PUB | DOI | Download (ext.)
   
• [35]
  

  2021 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2953059

  K.M. Heimann and N. Bilstein, “When Social Influence Leads to Trust – Investigating Determinants of Usage Intentions of COVID-19 Contact Tracing Apps”, Proceedings of the 50th European Marketing Academy (EMAC) Conference , 2021.

  PUB | Download (ext.)
   
• [34]
  

  2021 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2953066

  M. Souka, N. Bilstein, and R. Decker, “Communicating Benefits and Threats? An Experimental Study on the Effectiveness of Two-Sided Messages for Advertising In-Store Technologies”, Proceedings of the 50th European Marketing Academy (EMAC) Conference , 2021.

  PUB | Download (ext.)
   
• [33]
  

  2021 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2949314

  L. Abboud, et al., “From third party to significant other for service encounters: a systematic review on third-party roles and their implications”, Journal of Service Management, vol. 32, 2021, pp. 533-559.

  PUB | DOI | Download (ext.) | WoS
   
• [32]
  

  2020 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2946087

  M. Schleef, N. Bilstein, and C. Stummer, “"Shh! … I got help to become smart": Should incumbent firms disclose their cooperation with a startup?”, Proceedings of the International Conference on Information Systems (ICIS), International Conference on Information Systems (ICIS) , Atlanta, Ga.: AIS eLibrary, 2020.

  PUB | Download (ext.)
   
• [31]
  

  2020 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2946653

  N. Bilstein and C. Stummer, “Multidisciplinary perspectives on challenges in managing smart products and services”, Schmalenbach Business Review, vol. 72, 2020, pp. 479-483.

  PUB | PDF | DOI | WoS
   
• [30]
  

  2019 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2935978

  J. Hogreve, N. Bilstein, and K. Hoerner, “Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others”, Journal of Service Research, vol. 22, 2019, pp. 421-439.

  PUB | PDF | DOI | Download (ext.) | WoS
   
• [29]
  

  2019 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2934927

  N. Bilstein and J. Hogreve, “Initiate it – Proactivity as a means to overcome unwanted effects of customer participation in service recovery? ”, 48th European Marketing Academy (EMAC) Annual Conference. Proceedings, EMAC, 2019.

  PUB | Download (ext.)
   
• [28]
  

  2019 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2934925

  S. Benoit, et al., “Professionalism Kills the Trading Star: Explaining Member Participation in Trading Communities”, Journal of Service Management Research, vol. 3, 2019, pp. 54-65.

  PUB | DOI | Download (ext.)
   
• [27]
  

  2018 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2946548

  N. Bilstein and J. Hogreve, “Customer’s Willingness-to-Coproduce in Proactive Service Recoveries – A Recovery-Initiation/Coproduction-Trade-off ?”, Presented at the 27th Annual Frontiers in Services Conference 2018, Austin, Texas, USA, 2018.

  PUB
   
• [26]
  

  2018 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933055

  N. Bilstein, “The Moderating Effect of Customers' Willingness to Participate in Service Recovery and Its Impacting Factors. An Empirical Analysis”, Journal of Service Management Research: SMR, vol. 2, 2018, pp. 17-29.

  PUB | DOI | Download (ext.)
   
• [25]
  

  2017 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933573

  J. Gäthke and N. Bilstein, “How to Acquire New Customers : When Online Retailers Are Forced to Non-Disclose Information? The Role of Curiosity”, Leaving Footprints : 46th EMAC Annual Conference, Groningen, May 23-26, 2017 , University of Groningen, ed., Groningen : European Marketing Academy, 2017.

  PUB
   
• [24]
  

  2017 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933570

  J. Hogreve, N. Bilstein, and L. Mandl, “Unveiling the Recovery Time Zone of Tolerance: When Time Matters in Service Recovery”, Journal of the Academy of Marketing Science, vol. 45, 2017, pp. 866-883.

  PUB | DOI | Download (ext.) | WoS
   
• [23]
  

  2016 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933571

  S. Benoit (née Moeller), et al., “Explaining Social Exchanges in Information-Based Online Communities (IBOCs)”, Journal of Service Management, vol. 27, 2016, pp. 460-480.

  PUB | DOI | Download (ext.) | WoS
   
• [22]
  

  2016 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933577

  J. Gäthke, N. Bilstein, and J. Wei\ssberger, “Too exclusive?! The negative effects of exclusivity as a service strategy”, Presented at the 25th Annual Frontiers in Services Conference 2016 , Bergen, Norway, 2016.

  PUB
   
• [21]
  

  2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933581

  J. Hogreve, L. Mandl, and N. Bilstein, “New versus Steady Customers - Relationship Length as Moderator of the Relation Between Response Time and Customers' Compensation Expectations”, What happens in marketing, stays digital. Rethinking marketing in the era of unlimited data, T. Henning-Thurau and C.F. Hofacker, eds., AMA educators proceedings, vol. 27, Chicago, IL: American Marketing Association, 2016.

  PUB
   
• [20]
  

  2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933580

  S. Benoit (née Moeller), et al., “Member Participation in Commerce-Based Online Communities”, What happens in marketing, stays digital. Rethinking marketing in the era of unlimited data, T. Henning-Thurau and C.F. Hofacker, eds., AMA educators proceedings, vol. 27, Chicago, IL: American Marketing Association, 2016.

  PUB
   
• [19]
  

  2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933579

  N. Bilstein, “The Meaning of Situational Factors for Customer Participation in Service Recovery ? A Qualitative Analysis”, Conference Proceedings SERVSIG Conference 2016, Maastricht: Maastricht University, 2016, pp.884-885.

  PUB
   
• [18]
  

  2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933578

  J. Hogreve, L. Mandl, and N. Bilstein, “The Role of Time in Service Recovery ? How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations”, Conference Proceedings. SERVSIG Conference 2016, Maastricht: Maastricht University, 2016, pp.301-304.

  PUB
   
• [17]
  

  2016 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933575

  N. Bilstein and L. Fylek, “The Mismatch between Customer Expectations and Service Provider Practices in Co-produced Service Recovery Processes”, Presented at the 25th Annual Frontiers in Service Conference, Bergen, Norway, Bergen: 2016.

  PUB
   
• [16]
  

  2016 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933574

  N. Bilstein, S.M. Matta, and J. Hogreve, “Thank You For Your Helping Hand! Ways to Avoid Negative Consequences of Customer Participation in Recovery of Technology Product Failure”, Proceedings / Association for Consumer Research, P. Moreau and S. Puntoni, eds., Advances in Consumer Research, vol. 44, Duluth, MN: Association for Consumer Research, 2016, pp.65-69.

  PUB
   
• [15]
  

  2015 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933592

  N. Bilstein, J. Hogreve, and K. Bartilla, “Auswirkungen der Co-Produktion auf die Kunden-Mitarbeitenden-Beziehung”, Interaktive Wertschöpfung durch Dienstleistungen. strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken, M. Bruhn and K. Hadwich, eds., Forum Dienstleistungsmanagement, Wiesbaden: Springer Gabler, 2015, pp.287-308.

  PUB | DOI
   
• [14]
  

  2015 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933584

  N. Bilstein, S.M. Matta, and J. Hogreve, “Unintended Effects of Customer Participation in Recovery : Can Choice Availability be a Remedy?”, Marketing in a global, digital and connected world. 2015 AMA Winter Educators' Conference, T. Brown and V. Swaminathan, eds., AMA Educators Proceedings, vol. 26, Chicago, IL: American Marketing Association, 2015.

  PUB
   
• [13]
  

  2015 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933583

  N. Bilstein, et al., “Because I'm Worth it - How Customer Status and Timeliness Affect Compensation Expectations in Service Recovery”, Presented at the 24th Annual Frontiers in Service Conference, San Jose, Kalifornien, USA, 2015.

  PUB
   
• [12]
  

  2013 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933594

  N. Bilstein and J. Hogreve, “Zur Akzeptanz technischer Leistungen durch Senioren - Eine empirische Analyse”, Theorie und Praxis des Dienstleistungsmarketing. Aktuelle Konzepte und Entwicklungen, G. Schmitz, ed., Fokus Dienstleistungsmarketing, Wiesbaden: Springer Gabler, 2013, pp.75-95.

  PUB | DOI
   
• [11]
  

  2013 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933593

  J. Hogreve and N. Bilstein, “Do Seniors Accept Technology-Based Service Innovations? A Qualitative Approach”, Service Management in Health and Wellness Services, J. Kandampully, ed., Dubuque: Kendall Hunt Publ., 2013, pp.275-288.

  PUB
   
• [10]
  

  2013 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933585

  N. Bilstein, S.M. Matta, and J. Hogreve, “Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes”, Lost in translation. Marketing in an interconnected world. EMAC 42nd Annual Conference, Istanbul, June 4-7, 2013; conference proceedings, E. Karaosmanoğlu and A.B.E. Baş, eds., Istanbul, Turkey: European Marketing Academy, 2013, pp.166.

  PUB
   
• [9]
  

  2012 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933595

  J. Hogreve and N. Bilstein, “Was wollen Senioren? Analyse von Bedürfnissen und Akzeptanzfaktoren”, Mit intelligenter Technik zu neuen Dienstleistungen für Senioren (MIDIS). Leitfaden und Instrumente zur kooperativen Entwicklung von mikrosystemtechnisch basierten Dienstleistungen, C. Zangemeister, ed., Norderstedt: BoD - Books on Demand, 2012, pp.37-74.

  PUB
   
• [8]
  

  2012 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933588

  N. Bilstein, S.M. Matta, and J. Hogreve, “Understanding Co-Production in Service Recovery Processes”, Innovative Service Perspectives. Proceedings from the AMA SERVSIG International Service Research Conference, J. Mickelsson and A. Helkkula, eds., Helsinki: Hanken School of Economics, 2012, pp.92.

  PUB
   
• [7]
  

  2012 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933587

  N. Bilstein, et al., “Paying for a Higher Workload? An Experimental Investigation of the Relationship Between Customer's Co-Production and Willingness-to-Pay”, Marketing to Citizens. Going beyond Customers and Consumers. 41th EMAC Conference, Lisbon, 22-25 May 2012; conference proceedings, P. Rita, ed., Lissabon: ISCTE Business School, 2012.

  PUB
   
• [6]
  

  2012 | Kurzbeitrag Konferenz / Poster | PUB-ID: 2933586

  N. Bilstein, S.M. Matta, and J. Hogreve, “Can I Get a Helping Hand? Maybe Not: Understanding Co-Production in Service Recovery Processes”, Presented at the 21st Annual Frontiers in Service Conference, Bethesda, Maryland, USA, 2012.

  PUB
   
• [5]
  

  2011 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933596

  N. Bilstein, “Co-Production in the Service Production and Delivery Process - Conceptualization and Future Research Fields”, Beiträge zur Dienstleistungsmarketing-Forschung. Aktuelle Forschungsfragen und Forschungsergebnisse, S. Fließ, ed., Gabler Research : Focus Dienstleistungsmarketing , Wiesbaden: Gabler, 2011, pp.97-119.

  PUB | DOI | Download (ext.)
   
• [4]
  

  2011 | Zeitschriftenaufsatz | Veröffentlicht | PUB-ID: 2933572

  C. Sichtmann, et al., “Kundenintegration 2.0 - Welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?”, Zeitschrift für Betriebswirtschaft, vol. 81, 2011, pp. 21-45.

  PUB | DOI | Download (ext.)
   
• [3]
  

  2011 | Sammelwerksbeitrag | Veröffentlicht | PUB-ID: 2933597

  J. Hogreve, N. Bilstein, and D. Langnickel, “Alter schützt vor Technik nicht? - Zur Akzeptanz technologischer Dienstleistungsinnovationen von Senioren”, Mit AAL-Dienstleistungen altern. Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living. Beiträge aus dem BMBF-Förderschwerpunkt : Technologie und Dienstleistungen im demografischen Wandel, D. Bieber and K. Schwarz, eds., Saarbrücken: iso-Verlag, 2011, pp.32-50.

  PUB
   
• [2]
  

  2011 | Konferenzbeitrag | Veröffentlicht | PUB-ID: 2933590

  J. Hogreve, et al., “Turning Lurkers into Value Creators: An Investigation of Transaction-Based Online Communities”, AMA Winter Educators' Conference 2011: marketing theory and applications, R. Srinivasan, L. McAlister, and American Marketing Association, eds., AMA educators proceedings, vol. 22, Red Hook, NJ: Curran, 2011.

  PUB
   
• [1]
  

  2010 | Konferenzbeitrag | PUB-ID: 2933591

  N. Laugwitz, et al., “What drives Co-Production Performance? An Empirical Investigation of Online-Communities”, Proceedings of the American Marketing Association (AMA) SERVSIG International Service Research Conference, 2010.

  PUB